Share Your Story - Empower Fans, Not Monopolies

Tired of Ticketmaster? Help us Fight Back by Telling Your Story.

Everyone has a Ticketmaster Horror Story

Whether it’s paying too much, restrictions on what you can do with your tickets, or tickets vanishing from your account – Ticketmaster fails.

Empower Fans, Not Monopolies was formed to fight for consumers and improve the ticket-buying experience.

Personal stories show state lawmakers the real-world impacts of Ticketmaster’s monopoly on fans like you.

Will you share your story today?

Roberto A.

Rancho Cucamonga

"My wife bought tickets from Ticketmaster to the Daddy Yankee show. Our credit card was charged and the tickets were in our account – until they disappeared. We couldn’t get any help from Ticketmaster before the show, and when we arrived with our emailed receipt from Ticketmaster, the venue said they couldn’t help us.

We didn’t get to see the show, never got a refund and also had to pay for a hotel we booked to see the show. Ticketmaster fails fans."

Kimberly

Montclair

I’m seriously over Ticketmaster and their ridiculous hidden fees. It’s beyond frustrating to see a ticket listed at one price, only to have it jump up by $20–$40 with “service” and “processing” fees that make zero sense. Why is it always a surprise charge at checkout? It feels dishonest, greedy, and just plain shady. We deserve transparency not a bait-and-switch every time we want to enjoy a concert or event.

Annette

Anaheim

In 2023, I bought tickets to a Shakira concert for October 2024 and was promised a fan presale code by Ticketmaster—but never received it. After more than 20 frustrating calls to their unhelpful customer service, I finally got a code through their Twitter/X messaging system.

That concert was canceled, and Ticketmaster again promised a presale code for the rescheduled show. Once again, they failed to deliver. I had to repeat the same exhausting process on X to get access. Then the rescheduled concert was postponed to a date I couldn’t attend, so I requested a refund. Ticketmaster’s phone support is abysmal—long wait times, untrained agents, and no real help. Even their automated message warns not to be mean to staff, which says it all. The only reliable method of contact is their X/Twitter messages, but it’s unacceptable that customers are forced to rely on social media just to receive basic support.

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By submitting your story, you are authorizing the Empower Fans, Not Monopolies to use, display, and distribute your story in a number of different ways, including by publicly displaying it on this website, in social media, press releases, and other promotional materials, attributed to you. You are also granting us permission to edit your submission for clarity and typos.

“My wife bought tickets from Ticketmaster to the Daddy Yankee show. Our credit card was charged and the tickets were in our account – until they disappeared. We couldn’t get any help from Ticketmaster before the show, and when we arrived with our emailed receipt from Ticketmaster, the venue said they couldn’t help us.

We didn’t get to see the show, never got a refund and also had to pay for a hotel we booked to see the show. Ticketmaster fails fans.”